If you have received the correct order and in some way are unsatisfied with the item. We are happy to help you. For any undamaged and unused product, simply return it with its included accessories and packaging along with the original receipt within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.
We cannot accept returns where labels have been removed. If the item has been handled more than is deemed necessary, Lump Studio earns the right to decline the request, and the item will be sent back to you.
To return an item, please email orders@lumpstudio.se and include:
Your order number, receipt, and/or proof of purchase.
Name on the order.
Email address on the order.
Your request.
Please note that you are responsible for the shipping of the item back to us.
Financial responsibility for the return is yours until it reaches us.
Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund
